Your enquiry form is part of your service
Hydamedia · Planning worksheet

A homeowner submits a plumbing enquiry with a location and a description. The confirmation explains that the office will review it, and the office receives those details with a callback method. The design succeeds when both sides understand the next step, including what happens if submission fails.

1. Explain the service before asking for details.
Your notes:


2. Remove fields that do not affect the next action.
Your notes:


3. Keep labels visible while people type.
Your notes:


4. Design success, error, and duplicate-submission states.
Your notes:


5. Test the office handoff as well as the public form.
Your notes:


A concrete output to aim for
A clickable enquiry journey covering the form, successful submission, correction of errors, and the office’s view of the request.

Decisions to discuss
Choose a design sprint when the problem is an unclear journey. Include implementation when the existing form or office tools cannot support the improved experience.

Current tools:
Workflow owner:
Questions for discovery:

Use general examples. Keep confidential customer information out of an initial enquiry.