For ecommerce
Make buying easier. Make support lighter.
Connect the storefront and the work behind it. Help customers find useful answers, give support better order context, and simplify the journey to a purchase.
Free first conversation. Written scope, timeline and price before any paid work.
The problem
Support keeps answering the same order questions while staff move between the store, fulfilment tool, and inbox. Customers wait for information your business already has.
Who it’s for
Online retailers and commerce teams
What you get
One focused first project from the options below, with the deliverables, timeline and price in writing before you commit.
Your options
Three ways to start.
AI & automation
Commerce support assistant
Best if: Support repeatedly looks up orders and explains the same policies.
An order-support assistant that prepares context and approved answers, with exceptions and decisions routed to support.
See what’s includedCustom software
Commerce operations workspace
Best if: Support and fulfilment cannot see the same order situation.
An operations workspace for one order-exception workflow, with the relevant order context and an accountable owner.
See what’s includedProduct design
Commerce experience sprint
Best if: Shoppers need more reassurance before they complete the purchase.
A product-to-checkout prototype covering comparison, delivery information, validation and confirmation on mobile.
See what’s includedHow it could work
Connect the buying journey with the work after the order.
- Step 1
Answer the purchase questions
Put product choices, delivery information and relevant policies where shoppers need them. Review mobile validation and confirmation alongside the main product page.
- Step 2
Give support the right context
Keep the customer question, permitted order status and approved policy together. Missing references and exceptions should reach support with an understandable reason.
- Step 3
Resolve the exception deliberately
Assign ownership across support and fulfilment. Refunds, changes and inventory commitments follow your permissions and policies; the record shows what actually happened.
Staying in control
What we measure, and what stays with your team.
- Time to resolve an order-status question
- Support requests needing a second lookup
- Completion of the agreed shopping journey
Your team stays in charge
Refunds, order changes, and inventory promises follow your approved policies. We scope access to customer and order information before connecting systems.
What we’ll need from you
Your commerce platform, fulfilment tools, support policies, and the customer journey that needs attention.
Questions
Common questions.
Do we need to rebuild the storefront?
No. We can focus on a purchase journey, a support handoff or an internal exception workspace. Discovery checks what your current platform can already do before proposing a custom build.
Can an assistant issue refunds?
A refund is a separate action with clear permissions and approval rules. The starting support scope prepares answers and context; it does not assume permission to change orders or move money.
Which task would you fix first?
Bring a product journey, an anonymised order-support question and an exception that required both support and fulfilment.
Free first conversation. Written scope, timeline and price before any paid work.
Talk to us