Better callback briefs
Prepare the context for a useful response without making the office reconstruct it.
AI & automation for plumbing
Be ready for the next call before you finish the job.
Collect the essentials and organise callbacks so potential jobs do not depend on an unread message.
Enquire about this packageSee scope & deliverables Assistant preparesA useful brief.
Ready for a person.
Ready for a person.
- Request organised
- Approved context found
- Next owner identified
Team review Human approval
What gets in the way
Your team should not have to hold it all together.
A plumber is on site when the next enquiry arrives. The office needs an address, a description, and the right callback details before it can arrange a visit. Meanwhile, quotes and customer updates are spread across separate conversations.
The outcome we work toward
Less friction.
More forward movement.
Less chasing for missing details
Keep incomplete and uncertain requests visible, with a person accountable for the next action.
A clear next action for each quote
Agree when the workflow should follow up, stop, or ask a person to review.
Measure what matters
Success should be
something you can see.
We choose measures relevant to this scope and record a starting point. For this workflow, these may include:
- New enquiries with usable contact and job details
- Time spent preparing the office-to-technician handoff
- Quotes with an owner and a recorded next action
These are proposed measures, not promised results. Targets are agreed from your baseline.
How it could work
One practical change
to the working day.
A customer asks about a plumbing visit. The workflow captures the location and job description, acknowledges receipt, and puts the request in the office queue. A person handles urgency and confirms the appointment.
An illustrative workflow. Your implementation is shaped around your systems and operating rules.Your starting package
Job enquiry automation.
Collect the essentials and organise callbacks so potential jobs do not depend on an unread message.
Enquire about this packageDiscovery first. A written proposal
before you commit to delivery.
before you commit to delivery.
What you take forward
- Structured job enquiry capture
- Office callback queue
- Approved quote follow-up sequence
- Scenario testing and team handover
Scope & investment
Agreed after discovery, with clear milestones and any ongoing costs shown separately.
Who it is for
Plumbing business owners and office teams looking to improve one defined workflow before a wider rollout.
How we agree it is ready
Review the agreed scenarios with your team, including missing information and exceptions. Compare “new enquiries with usable contact and job details” with the starting point agreed in discovery.
What we need from you
Your enquiry-to-job process, service area, job types, callback policy, and the tools your office and field team already use.
Scope boundaries
One agreed workflow, its knowledge sources, and named integrations. Model usage, third-party subscriptions, and additional workflows are quoted separately.
A CLEAR WAY FORWARD
Know what happens next.
Start with a conversation. Commit when the scope feels right.
Submit your enquiry
Choose a package and tell us what you want to improve. No payment is needed to start.
Your goals and starting contextOnboarding & discovery
Meet the people doing the work. We map your workflow, review your tools, and agree what a useful first result looks like.
A focused brief and success measuresReview & payment
Review the scope, timeline, deliverables, and costs. Once you approve, we arrange the agreed initial payment before delivery starts.
An approved proposal and payment scheduleMilestones & handover
Review progress at agreed milestones, give feedback, and approve the result. We finish with testing, documentation, and a team walkthrough.
Work you can review, use, and own
Built with your team in control.
Urgent situations follow instructions approved by your business and route to a person. The system does not provide repair or emergency advice. Your team confirms the job, price, service area, and appointment.
What does the first engagement include?
The job enquiry automation begins with one agreed workflow. We define the acceptance criteria, deliver the scoped work, test it with your team, and hand over the operating guidance. The proposal confirms integrations, training, and launch support.
Can this work with our existing software?
We check the actual tools, available integrations, permissions, and vendor restrictions during discovery. The scope identifies what can be connected and what needs a manual step. You do not need to replace a system simply to start.
What do you need from us?
Your enquiry-to-job process, service area, job types, callback policy, and the tools your office and field team already use.
What will it cost, and what happens after launch?
We provide a written quote after reviewing the workflow. Implementation, ongoing support, and third-party subscriptions are separated. You can agree a maintenance and improvement package, with coverage and responsibilities defined before launch.
Your enquiry form is part of your service
A clear mobile journey helps customers take the next step and gives your team better information to work with.
Start with the outcome
Make this work for your business.
Tell us where the work gets stuck. We’ll help define a focused scope, the systems involved, and what a useful first release should achieve.